Job Description
Join our dynamic IT team as a Junior IT Support Specialist! We're seeking motivated tech enthusiasts to provide essential technical support to employees across Boston. This is your launchpad into a rewarding IT career with hands-on experience in enterprise systems, user training, and infrastructure management. At TechSolutions Inc., we invest in talent through mentorship programs and cutting-edge projects.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ workstations
- Deploy and configure Windows/macOS systems with standard software packages
- Manage Active Directory accounts and permissions
- Document technical procedures in our knowledge base
- Assist with network security protocols and data protection measures
- Train employees on cybersecurity best practices
- Collaborate with senior engineers on infrastructure upgrades
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred
- Basic knowledge of Windows/macOS administration
- Familiarity with Active Directory and DNS
- Strong troubleshooting and communication skills
- Ability to lift 30lbs for hardware maintenance
- Valid driver's license for occasional site visits