Job Description
Launch your IT career with InnovateDC Tech! We're seeking motivated entry-level IT professionals to join our dynamic support team in Washington DC. This role offers hands-on experience with cutting-edge technology while serving federal government clients. You'll receive comprehensive training and mentorship from senior engineers in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage help desk tickets using ServiceNow and Jira systems
- Deploy and configure Windows 10/11 workstations and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with cybersecurity team on basic security protocols
- Support virtualization environments (VMware/Hyper-V)
- Assist with audiovisual setups for conference rooms
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Security+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and networking
- Experience with ticketing systems and ITIL methodologies
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional off-site support