Job Description
Join our dynamic IT team in Charlotte and launch your tech career! InnovateTech Solutions is seeking motivated entry-level professionals to provide critical technical support to our growing client base. This hybrid role combines hands-on problem-solving with cutting-edge cloud technologies in a collaborative environment. You'll gain exposure to enterprise systems while receiving mentorship from senior engineers. Perfect for recent graduates or career changers with foundational tech knowledge. We offer competitive benefits, professional development stipends, and a clear growth path to specialization tracks like cybersecurity or cloud infrastructure.
Responsibilities
- Deliver Tier 1-2 technical support for hardware, software, and network systems
- Document IT procedures and maintain knowledge base articles
- Assist with software deployments, patch management, and system updates
- Monitor system health and respond to alerts via ticketing system
- Collaborate with vendors to resolve complex technical issues
- Provide user training on new technologies and security protocols
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Strong analytical and troubleshooting abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation