Job Description
Join our dynamic IT team at TechFlow Solutions and kickstart your career in technology! We're seeking passionate entry-level IT professionals to deliver exceptional technical support to our growing client base in Austin's thriving tech scene. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry mentors who are committed to your professional growth.
As a Junior IT Support Specialist, you'll be the first point of contact for resolving technical issues, deploying hardware/software solutions, and maintaining our digital infrastructure. We provide comprehensive training programs, career advancement pathways, and a collaborative work environment designed to nurture emerging IT talent.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Deploy and configure desktops, laptops, and peripheral devices
- Install and update software applications across Windows and macOS environments
- Monitor and maintain network infrastructure including switches and firewalls
- Create and maintain detailed documentation of technical procedures
- Collaborate with senior engineers on complex system implementations
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to lift 30 lbs for hardware deployments
- Valid driver's license for occasional client site visits