Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Silicon Valley! We're seeking passionate tech enthusiasts to provide exceptional IT support to our innovative team. You'll work with cutting-edge technologies while collaborating with industry experts in a dynamic environment. This role offers structured training, mentorship, and clear growth pathways into cybersecurity, cloud infrastructure, or DevOps. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets with SLA adherence using ServiceNow
- Deploy and configure Windows/macOS workstations and peripherals
- Assist with Active Directory administration and user account management
- Document IT procedures and maintain knowledge base articles
- Support onboarding/offboarding processes with IT asset management
- Collaborate with senior engineers on infrastructure projects
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows/macOS, Active Directory, and networking fundamentals
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Strong problem-solving skills and customer service mindset
- Ability to lift 25 lbs for equipment installation
- Valid California driver's license for occasional site visits