Job Description
Join our dynamic IT team in Philadelphia and kickstart your career in technology! InnovateTech Solutions is seeking a motivated Junior IT Support Specialist to provide exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry experts. You'll gain exposure to cloud systems, network administration, and cybersecurity best practices in a collaborative environment that values professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure cloud-based SaaS applications (O365, Azure)
- Document IT processes using ticketing systems (ServiceNow/Jira)
- Assist with network infrastructure monitoring and basic firewall management
- Provide end-user training on cybersecurity best practices
- Support AV equipment and conference room technology setups
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support internship or helpdesk experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency in Windows 10/11 and Microsoft Office 365
- Basic understanding of TCP/IP networking concepts
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment maintenance
- Valid Pennsylvania driver's license for occasional site visits