Job Description
Join TechNova Solutions' award-winning IT team as we transform digital experiences for Fortune 500 clients in NYC! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. Our 6-month structured onboarding program includes mentorship from senior engineers and hands-on exposure to cutting-edge infrastructure. Enjoy flexible work arrangements, comprehensive benefits, and opportunities for certifications. Be part of a culture that values innovation and professional growth.
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees across Manhattan offices
- Deploy and configure Windows/macOS workstations and mobile devices
- Manage Active Directory, Office 365, and cloud service integrations
- Document IT procedures and maintain knowledge base articles
- Collaborate with network security team on endpoint protection protocols
- Support AV systems and conference room technology deployments
- Participate in after-hours rotation for critical incident response
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Google IT Support Professional Certificate preferred
- Hands-on experience with Windows 10/11 and macOS troubleshooting
- Basic understanding of TCP/IP networking principles
- Excellent written and verbal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Valid driver's license for occasional equipment transport