Job Description
Join our dynamic team as a Junior IT Support Specialist and launch your career in tech! We're a fast-growing NYC startup seeking motivated individuals ready to start immediately. You'll gain hands-on experience troubleshooting hardware/software issues, supporting users across our innovative digital platforms, and contributing to our award-winning IT infrastructure. Perfect for recent graduates or career changers with basic tech knowledge.
Enjoy competitive benefits, flexible remote options, and mentorship from industry veterans. No prior experience required – just eagerness to learn and grow in one of the world's most exciting tech hubs!
Responsibilities
- Diagnose and resolve hardware/software issues for 100+ employees
- Deploy and maintain company laptops, monitors, and peripherals
- Create user accounts and manage access permissions across systems
- Document technical procedures in knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Provide phone/chat support for daily technical inquiries
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+ preferred)
- Basic understanding of Windows/macOS operating systems
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks
- Valid work authorization in the United States
- Passion for technology and customer service