Job Description
Launch your career in technology with TechSolutions Inc. – a dynamic Indianapolis-based leader in digital transformation. We're seeking motivated, entry-level professionals to join our growing IT Support team. No prior experience required – we provide comprehensive training and mentorship to help you thrive. Enjoy competitive benefits, professional development opportunities, and a collaborative work culture in our downtown Indianapolis office.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person
- Troubleshoot hardware/software issues including desktops, laptops, and printers
- Assist with network connectivity and basic system administration tasks
- Document support tickets and maintain accurate incident records
- Collaborate with senior technicians to resolve complex issues
- Participate in IT projects and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and willingness to learn new skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Basic familiarity with Microsoft Office and Windows operating systems
- Customer service mindset with patience and empathy