Job Description
Are you ready to kickstart your career in the technology sector? Bay Area Tech Innovations is seeking a driven Junior IT Support Specialist to join our growing team in Oakland, CA. We offer a competitive salary, comprehensive benefits, and a collaborative environment where you can grow your skills in a real-world setting.
As a key member of our IT team, you will work directly with senior engineers to resolve technical issues and optimize our infrastructure. This is an excellent opportunity for recent graduates or career changers looking to break into the IT industry.
Responsibilities
- Troubleshoot and resolve hardware and software incidents for internal employees with a focus on desktop environments.
- Assist with network connectivity and hardware setup for new and existing workstations.
- Manage user accounts and permissions across Active Directory and cloud-based platforms.
- Monitor system performance and perform routine maintenance to ensure 99.9% uptime.
- Document technical procedures and maintain an accurate inventory of IT assets.
- Provide remote support via ticketing systems and chat platforms when on-site assistance isn't feasible.
- Collaborate with the team to implement security patches and software updates.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or a related field; equivalent experience is accepted.
- Technical Knowledge: Basic understanding of operating systems (Windows 10/11, macOS) and networking concepts.
- Communication: Excellent verbal and written communication skills to explain technical concepts to non-technical staff.
- Problem Solving: Strong analytical skills and a logical approach to diagnosing and fixing technical errors.
- Attitude: Eager to learn, detail-oriented, and able to work in a fast-paced environment.
- Experience: Previous internship experience or help desk exposure is a plus but not required.
- Flexibility: Willingness to support evening or weekend shifts during peak periods.