Job Description
Join our innovative team at TechSolutions Inc. as a Junior IT Support Specialist! We're seeking motivated entry-level professionals to deliver exceptional technical support to our growing client base in Milwaukee. This full-time role offers comprehensive training, career advancement opportunities, and a collaborative environment where your problem-solving skills will shine. Help us bridge the gap between technology and business success while building your professional network in Wisconsin's thriving tech sector.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document support tickets using ITSM software with detailed resolution steps
- Collaborate with senior engineers on network troubleshooting and security protocols
- Assist with onboarding new employees including setup of workstations and accounts
- Conduct routine system maintenance and performance optimization
- Participate in IT asset inventory management and lifecycle tracking
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Excellent verbal/written communication and customer service skills
- Strong problem-solving abilities with attention to detail
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid Wisconsin driver's license (for occasional on-site client visits)
- Ability to lift 30 lbs and work in varying office environments