Job Description
Are you ready to launch your career in the dynamic world of Information Technology? Heartland Digital Systems is looking for a talented Junior IT Support Specialist to join our growing team in Omaha, Nebraska. In this role, you will be the first line of defense for our employees' technical needs, ensuring our operations run smoothly and efficiently. We offer a comprehensive benefits package, mentorship from industry experts, and a clear pathway for professional advancement. If you have a passion for technology and a desire to learn, this is the perfect opportunity to build your foundation in the IT industry.
Responsibilities
- Troubleshoot and Resolve: Provide tier 1 and tier 2 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- System Maintenance: Assist in the deployment, configuration, and maintenance of workstations, servers, and mobile devices.
- User Support: Manage user accounts, permissions, and access to ensure data security and operational efficiency.
- Documentation: Maintain accurate technical logs and documentation of all incidents, resolutions, and procedures.
- On-Site Assistance: Perform regular on-site visits to various client sites to resolve complex issues and conduct hardware audits.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- Technical Knowledge: Basic understanding of Windows and Linux operating systems, Microsoft Office Suite, and networking fundamentals.
- Problem Solving: Strong analytical and troubleshooting skills with the ability to diagnose and fix technical problems.
- Communication: Excellent written and verbal communication skills with a customer-centric approach.
- Self-Starter: Proactive attitude with a willingness to learn new technologies and certifications (e.g., CompTIA A+).