Job Description
Join our cutting-edge team at Mountain Tech Solutions and kickstart your IT career in Colorado's thriving tech hub! We're seeking passionate entry-level professionals eager to grow in a dynamic environment. As a Junior IT Support Specialist, you'll gain hands-on experience with enterprise systems while contributing to our mission of delivering seamless technology solutions to clients across the Front Range. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for professional growth in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 1/2 technical support for 150+ users across Windows and macOS environments
- Deploy and configure hardware/software including Azure AD, Intune, and SCCM
- Troubleshoot network connectivity issues using Wireshark and PingPlotter
- Document technical procedures in ServiceNow and maintain asset inventory
- Collaborate with cybersecurity team on endpoint security protocols
- Assist with cloud migrations and hybrid infrastructure management
- Deliver user training on productivity tools and security best practices
Qualifications
- Associate's degree in IT or CompTIA A+ certification (or equivalent experience)
- Basic knowledge of Active Directory, DNS, and DHCP fundamentals
- Familiarity with PowerShell scripting for automation tasks
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues systematically
- Valid Colorado driver's license for occasional on-site support
- Willingness to obtain Security+ within first 6 months