Job Description
Join InnovateTech Solutions as a Junior IT Support Specialist and kickstart your career in Detroit's thriving tech scene! We're a cutting-edge IT firm dedicated to transforming businesses through innovative technology solutions. As an entry-level team member, you'll gain hands-on experience in enterprise environments while working alongside industry mentors. Our collaborative culture emphasizes continuous learning and professional growth, making this the perfect launchpad for your IT career. Enjoy competitive benefits, flexible work arrangements, and opportunities for skill advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on system upgrades and security patches
- Monitor network performance using diagnostic tools
- Train end-users on software applications and best practices
- Assist with cybersecurity protocols and incident response
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Customer service mindset with patience and problem-solving aptitude