Job Description
Launch your IT career with TechNova Solutions in the heart of San Francisco! We're seeking passionate tech enthusiasts to join our dynamic IT Support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while providing critical infrastructure support to innovative startups and Fortune 500 clients. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid growth in one of the world's tech capitals.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees including hardware/software troubleshooting
- Deploy and configure Windows/macOS systems, peripherals, and enterprise applications
- Manage Active Directory, Office 365, and cloud service integrations
- Document IT processes and maintain accurate asset inventory
- Collaborate with network/security teams on system monitoring and incident response
- Deliver user training on cybersecurity best practices
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Google IT Support Professional Certificate preferred
- Proficiency in Windows/macOS administration fundamentals
- Basic understanding of networking (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30lbs and work flexible hours during system upgrades