Job Description
Join TechSolutions Inc., a leading innovator in enterprise IT solutions, as we expand our Charlotte operations! We're seeking passionate entry-level IT professionals to provide exceptional technical support to our growing client base. This role offers structured training, mentorship from senior engineers, and a clear career path in cybersecurity, cloud infrastructure, or systems administration.
Our collaborative culture values curiosity and continuous learning. You'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients in the Charlotte tech hub. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional certifications.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets via ServiceNow with SLA adherence
- Deploy and configure network infrastructure (routers, switches, firewalls)
- Assist with cloud migrations (AWS/Azure) and SaaS implementations
- Create and maintain technical documentation and knowledge base articles
- Conduct user training on security best practices and new systems
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Familiarity with Active Directory, DNS, and DHCP protocols
- Basic scripting knowledge (Python/PowerShell/Bash)
- Strong troubleshooting methodology and documentation skills
- Excellent communication and customer service abilities
- Authorized to work in the United States without sponsorship