Job Description
Launch your IT career with TechSolutions Inc., a leading technology innovator in Jacksonville's thriving business district. We're seeking passionate entry-level professionals to join our dynamic IT support team and deliver exceptional technical solutions to our diverse client base. Enjoy comprehensive training, mentorship from senior engineers, and clear career advancement pathways in a collaborative environment. Our competitive benefits package includes health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripheral devices
- Manage user accounts, permissions, and security protocols in Active Directory
- Document technical procedures and maintain accurate issue tracking records
- Collaborate with network and security teams on system updates and maintenance
- Conduct periodic hardware inventory and asset management tasks
- Participate in cross-departmental IT projects and process improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and security principles
- Familiarity with helpdesk software (ServiceNow, Zendesk, Jira) preferred
- Strong analytical and problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification a plus
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional site visits