Job Description
Join our innovative Austin-based team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts eager to learn and grow in a dynamic environment. You'll gain hands-on experience with enterprise systems while supporting a diverse workforce with cutting-edge solutions. Our comprehensive onboarding program includes mentorship, certification opportunities, and clear career progression paths. Enjoy Austin's vibrant tech scene while working for a company that invests in talent development.
Responsibilities
- Provide Tier 1/2 technical support for employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware and software systems
- Manage user accounts, permissions, and access control in Active Directory
- Document IT processes and maintain knowledge base articles
- Assist with network administration tasks including VPN setup and security protocols
- Collaborate with senior engineers on system upgrades and migrations
- Monitor system performance and resolve technical escalations promptly
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware and software issues independently
- CompTIA A+ certification preferred (willing to train)
- Experience with ticketing systems like ServiceNow or Jira
- Valid driver's license and reliable transportation for occasional off-site support