Job Description
Launch your IT career with TechSolutions Inc., a leading technology firm in San Antonio! We're seeking motivated Junior IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to clients across diverse industries. This role offers comprehensive training, mentorship, and clear pathways for career growth in cloud computing and cybersecurity.
Our collaborative environment encourages innovation and continuous learning, with competitive benefits including health insurance, retirement plans, and professional development stipends. Join us in shaping the future of technology while making a tangible impact in our San Antonio community.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and configure desktop/laptop systems including OS installations and peripheral setup
- Manage user accounts, permissions, and access controls in Active Directory environments
- Document technical procedures and maintain accurate ticketing system records
- Collaborate with senior engineers on network security protocols and system updates
- Conduct routine hardware diagnostics and preventive maintenance
- Assist with onboarding/offboarding processes and asset inventory management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency in Windows OS administration and basic networking concepts
- Strong problem-solving skills with attention to technical detail
- Excellent written/verbal communication abilities for client interactions
- Experience with helpdesk software (ServiceNow, Zendesk, etc.) preferred
- Basic knowledge of cybersecurity principles and data protection protocols
- Valid driver's license for occasional on-site client visits