Job Description
Join NexusTech Solutions' dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Phoenix's thriving tech scene. As an entry-level professional, you'll gain hands-on experience with cutting-edge systems while supporting our innovative clients. Our collaborative environment offers mentorship, growth opportunities, and the chance to work with industry-leading technologies. If you're eager to build a foundation in IT operations and network administration, apply today to start your journey with us!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Assist with Active Directory administration and user account management
- Document IT processes and maintain knowledge base articles
- Collaborate with senior team members on system upgrades and projects
- Monitor system performance and troubleshoot technical incidents
- Support cybersecurity best practices and data protection protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and hardware troubleshooting
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and in a team environment
- Valid driver's license for occasional on-site support