Job Description
Launch your IT career with TechSolutions Pro! We're seeking passionate entry-level talent to join our dynamic IT support team in Houston. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while working alongside industry experts. We offer comprehensive training, mentorship programs, and clear career advancement paths. Join us to build foundational skills in network administration, system troubleshooting, and cybersecurity while supporting Fortune 500 clients across diverse industries.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network administration tasks including VPN setup and firewall monitoring
- Document IT procedures and maintain asset management databases
- Collaborate with senior engineers on complex system deployments
- Conduct security audits and implement basic cybersecurity protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Familiarity with Active Directory, Azure AD, or cloud services
- Strong problem-solving skills with customer service orientation
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to work flexible hours including occasional on-call duties
- Valid Texas driver's license for occasional client site visits
- Excellent communication skills with proficiency in English and Spanish a plus