Job Description
Launch your IT career with NexusTech Solutions! We're seeking passionate tech enthusiasts to join our dynamic Chicago team as Junior IT Support Specialists. This role offers hands-on experience in enterprise infrastructure, cybersecurity, and cloud technologies while receiving mentorship from industry experts. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in one of America's tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via ticketing systems and direct assistance
- Deploy and configure Windows/macOS workstations, mobile devices, and peripherals
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Assist with cybersecurity protocols including patch management and vulnerability scanning
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on cloud migration projects (AWS/Azure)
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency with Windows 10/11 and macOS administration
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with helpdesk software (ServiceNow, Jira Service Desk)
- Strong troubleshooting skills with hardware/software issues
- Excellent written/verbal communication abilities
- Ability to lift 30lbs and work in server environments