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Information Technology 🏢 Full Time ⭐️ Verified

Junior IT Support Specialist

NexusTech Solutions
Chicago
Estimated Salary
USD 55.000 – USD 65.000
Live Update
27 Juli 2026
Deadline
27 Jul 2027

Job Description

Launch your IT career with NexusTech Solutions! We're seeking passionate tech enthusiasts to join our dynamic Chicago team as Junior IT Support Specialists. This role offers hands-on experience in enterprise infrastructure, cybersecurity, and cloud technologies while receiving mentorship from industry experts. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in one of America's tech hubs.

Responsibilities

  • Provide Tier 1/2 technical support for 200+ employees via ticketing systems and direct assistance
  • Deploy and configure Windows/macOS workstations, mobile devices, and peripherals
  • Monitor and maintain network infrastructure including switches, firewalls, and VPNs
  • Assist with cybersecurity protocols including patch management and vulnerability scanning
  • Document technical procedures and create knowledge base articles
  • Collaborate with senior engineers on cloud migration projects (AWS/Azure)
  • Participate in after-hours on-call rotation (1 week/month)

Qualifications

  • Associate's degree in IT, Computer Science, or related field OR equivalent experience
  • CompTIA A+ or Network+ certification (preferred)
  • Proficiency with Windows 10/11 and macOS administration
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Familiarity with helpdesk software (ServiceNow, Jira Service Desk)
  • Strong troubleshooting skills with hardware/software issues
  • Excellent written/verbal communication abilities
  • Ability to lift 30lbs and work in server environments

Required Skills

IT Support Windows Administration macOS Networking Cybersecurity Cloud Computing Service Desk Hardware Troubleshooting

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