Job Description
Join our dynamic team at Memphis Tech Innovations and kickstart your career in technology! We're seeking motivated entry-level IT professionals to provide essential technical support to our growing client base. This full-time role offers comprehensive training, competitive benefits, and clear pathways for advancement in a collaborative environment.
Our ideal candidate combines technical aptitude with exceptional customer service skills. You'll work directly with clients to diagnose hardware/software issues, implement solutions, and maintain system integrity while gaining hands-on experience with cutting-edge technologies. If you're passionate about technology and eager to grow professionally, this is your opportunity to thrive in Memphis's booming tech sector.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via ticketing systems
- Document all interactions and solutions in IT service management software
- Collaborate with senior engineers on complex system implementations
- Assist with network security protocols and system backups
- Train end-users on new technologies and best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license with reliable transportation
- Ability to lift 30 lbs for equipment maintenance