Job Description
Join our dynamic team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals to provide exceptional technical support to our clients while growing alongside industry experts. Enjoy a collaborative environment, comprehensive training, and clear advancement paths. At TechSolutions, we invest in talent and foster innovation.
Why You'll Love Working Here:
• Competitive compensation package
• Health, dental, and vision benefits
• Professional development stipend
• Flexible work hours
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure workstations, laptops, and peripherals
- Document technical procedures and maintain ticketing system accuracy
- Train end-users on software applications and security protocols
- Collaborate with senior team members on complex infrastructure projects
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service experience preferred
- CompTIA A+ or similar certification a plus