Job Description
Launch your IT career with TechWave Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in sunny Miami. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while supporting our diverse client base. We offer comprehensive training, mentorship from industry experts, and a collaborative work environment that values innovation and growth. Join us to build a strong foundation in IT operations, network administration, and cybersecurity best practices in one of America's most vibrant tech hubs.
Responsibilities
- Provide technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Assist with user account management and system access requests
- Document IT processes, incidents, and resolutions using ticketing systems
- Collaborate with senior IT staff on infrastructure projects and system updates
- Implement security protocols and ensure compliance with company policies
- Participate in regular team training sessions to enhance technical skills
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, etc.) preferred
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent communication skills and customer service orientation
- CompTIA A+ or similar certification is a plus
- Valid US driver's license for occasional client site visits