Job Description
Launch your IT career with TechOmaha Solutions! We're seeking passionate entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working with cutting-edge technology in Omaha's thriving tech ecosystem.
Our comprehensive onboarding program includes mentorship from senior engineers and opportunities to earn industry certifications. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1/2 technical support to employees via ticketing systems, phone, and in-person
- Deploy and configure workstations, laptops, and mobile devices
- Monitor network performance and resolve connectivity issues
- Document IT processes and maintain knowledge base articles
- Assist with software installations, updates, and license management
- Participate in cybersecurity awareness initiatives and data protection protocols
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or Network+ certification preferred
- Ability to lift 30 lbs for equipment maintenance