Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your tech career in Colorado Springs! We're seeking motivated entry-level professionals passionate about technology and customer service. At TechSolutions Inc., you'll gain hands-on experience with cutting-edge systems while supporting our 500+ employees. Enjoy competitive benefits, mentorship opportunities, and a collaborative culture that values innovation and growth. Perfect for recent graduates or career changers with foundational tech skills!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document IT procedures and maintain accurate asset inventory
- Collaborate with senior engineers on complex technical escalations
- Deliver exceptional customer service via ticketing systems and phone support
- Participate in IT infrastructure projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting and diagnostic skills for common IT issues
- Excellent written/verbal communication and customer service abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 25 lbs and work in a fast-paced environment