Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level professionals to join our dynamic Atlanta-based team. As a Junior IT Support Specialist, you'll gain hands-on experience deploying cutting-edge technology while providing exceptional user support. Our culture values innovation, collaboration, and continuous learning—perfect for recent graduates eager to make their mark in the tech industry.
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees across hardware, software, and network systems
- Deploy and configure Windows 10/11 workstations, laptops, and mobile devices
- Manage Active Directory accounts, permissions, and group policies
- Troubleshoot VPN connectivity, cloud applications (O365), and security protocols
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with senior engineers on infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of internship/volunteer IT support experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira) preferred