Job Description
Join our dynamic team at TechSolutions Mesa as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts to kickstart their careers in a collaborative environment. You'll gain hands-on experience troubleshooting hardware/software, maintaining networks, and supporting our growing client base. Perfect for recent graduates or career changers with foundational IT knowledge.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Install, configure, and maintain network infrastructure (routers, switches, firewalls)
- Provide exceptional end-user support via phone, email, and in-person assistance
- Document technical procedures and create knowledge base articles
- Assist with cybersecurity protocols and data backup systems
- Collaborate with senior engineers on complex technical projects
- Participate in regular training to stay current with industry trends
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud services (Azure/GCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Pass background check and drug screening