Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! TechCore Solutions Inc. is seeking motivated entry-level professionals to provide essential technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a clear path for career advancement in Sacramento's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with user account management and access control systems
- Document technical procedures and maintain accurate incident logs
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system maintenance and security updates
- Deliver basic user training on company software and tools
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation