Job Description
Launch your tech career with TechNova Solutions, a leading IT innovator in Boston's thriving tech hub. We're seeking passionate entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise-level systems while contributing to our mission of delivering seamless technology solutions to clients across New England. Our comprehensive training program and mentorship opportunities will accelerate your growth in the IT field.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person requests
- Troubleshoot and resolve hardware/software issues including Windows/macOS systems, peripherals, and network connectivity
- Assist with workstation setup, asset management, and software installations
- Document technical issues and resolutions in our service desk system
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Support cybersecurity initiatives including password resets and access management
- Participate in cross-departmental IT training sessions
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows 10/11, macOS)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ or similar certification preferred
- Proficiency with Microsoft Office 365
- Valid driver's license for occasional off-site support