Job Description
Join our dynamic IT team at TechSolutions Inc. as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts to provide exceptional technical support to our growing client base in Indianapolis. This entry-level role offers hands-on experience with cutting-edge technologies while fostering professional growth in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement within our rapidly expanding organization.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS operating systems and productivity applications
- Manage active directory accounts, permissions, and group policies
- Document technical solutions in knowledge base systems for team reference
- Assist with network infrastructure monitoring and basic maintenance tasks
- Collaborate with senior engineers on complex incident resolution
- Conduct periodic hardware audits and asset inventory management
Qualifications
- Associate's degree in Computer Science or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office 365 and cloud applications
- Customer service mindset with strong communication skills
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to troubleshoot hardware and software issues systematically
- Valid driver's license for occasional on-site client visits