Job Description
Launch your IT career with TechNexus Solutions! We're seeking motivated Junior IT Support Specialists to join our dynamic Dallas team. As a cornerstone of our IT infrastructure, you'll provide essential technical support to our growing client base while gaining hands-on experience in cutting-edge technologies. This role offers unparalleled mentorship and growth opportunities in a collaborative, fast-paced environment. If you're passionate about technology and eager to build a solid foundation in IT support, this is your perfect starting point.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Manage service tickets using ServiceNow and document all resolutions
- Assist with network administration tasks including VLAN configuration
- Deploy and maintain desktop/laptop systems using imaging tools
- Collaborate with senior engineers on complex infrastructure projects
- Document standard operating procedures and knowledge base articles
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of Windows 10/11 and Active Directory
- Familiarity with TCP/IP networking fundamentals
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation
- 1+ years of internship or helpdesk experience (strongly preferred)