Job Description
Join TechInnovate Solutions as a Junior IT Support Specialist and launch your career in technology! We're seeking motivated tech enthusiasts to provide essential IT infrastructure support to our dynamic team in Los Angeles. This role offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment. If you're passionate about problem-solving and eager to build your technical expertise, this is your opportunity to make an impact.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with desktop/laptop setup, configuration, and maintenance
- Manage user accounts, permissions, and access controls
- Document IT procedures, incidents, and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Monitor system health and perform routine maintenance tasks
- Train employees on IT security best practices
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work independently and as part of a team
- Valid California driver's license required