Job Description
Join our dynamic team at Fresno Tech Innovations and kickstart your IT career! We're seeking motivated entry-level professionals passionate about technology and problem-solving. As a Junior IT Support Specialist, you'll provide critical technical assistance to our clients while gaining hands-on experience in a collaborative environment. Enjoy competitive benefits, mentorship from industry veterans, and clear pathways to career advancement. If you're ready to transform your tech enthusiasm into expertise, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Provide exceptional customer support via phone, email, and remote access
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on network infrastructure projects
- Implement cybersecurity best practices for endpoint devices
- Train end-users on new technologies and system updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking
- Strong problem-solving and customer service aptitude
- CompTIA A+ or similar certification preferred
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Willingness to obtain additional certifications within 12 months