Job Description
Join our dynamic team at TechNova Solutions as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide exceptional technical support to our innovative clients in the heart of San Francisco. This role offers hands-on experience with cutting-edge systems while working alongside industry experts who will mentor your growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users across diverse platforms
- Deploy and configure workstations, laptops, and mobile devices
- Manage Active Directory accounts and group policies
- Implement cybersecurity best practices including patch management and endpoint protection
- Document technical solutions in our knowledge base for team reference
- Provide Tier 1/2 support via ticketing system and remote assistance
- Collaborate with senior engineers on infrastructure projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and customer service skills
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional site visits