Job Description
Join TechNova Solutions as a Junior IT Support Specialist and kickstart your career in Houston's thriving tech scene! We're seeking passionate tech enthusiasts to provide essential IT infrastructure support to our dynamic team. This role offers hands-on experience with cutting-edge technology while making a tangible impact on daily operations. Enjoy a collaborative environment with mentorship opportunities and a clear path for growth within our organization.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior team on system upgrades and migrations
- Train users on new technologies and best practices
- Monitor system performance and troubleshoot technical incidents
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and prioritize tasks
- Valid Texas driver's license for occasional equipment transport
- Excellent written and verbal communication skills