Job Description
Launch your IT career with NexusTech Solutions! We're seeking motivated entry-level professionals to join our dynamic IT support team in Minneapolis. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while delivering exceptional service to our clients. Our comprehensive training program ensures rapid skill development in cloud systems, cybersecurity, and network management. Enjoy a collaborative environment with mentorship from industry veterans and opportunities for certifications. If you're passionate about technology and eager to grow, this is your ideal entry point into the IT industry.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices
- Monitor and maintain cloud infrastructure (AWS/Azure) and SaaS applications
- Document IT processes and create knowledge base articles
- Assist with cybersecurity protocols and incident response
- Collaborate with cross-functional teams on IT projects
- Conduct regular system backups and maintenance checks
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of technical support or helpdesk experience
- CompTIA A+ or Network+ certification (or equivalent knowledge)
- Proficiency in Windows OS, Active Directory, and Office 365
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license (for occasional on-site visits)