Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! TechSolutions Inc. is seeking passionate entry-level professionals to provide essential technical support to our growing client base. You'll gain hands-on experience with cutting-edge systems while working in a collaborative environment that values innovation and growth. We offer comprehensive training, mentorship, and clear career advancement paths for motivated individuals.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide remote and on-site technical support to end-users via phone, email, and chat
- Install, configure, and maintain network equipment and peripherals
- Document IT processes and maintain accurate ticketing system records
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior team members on system upgrades and projects
- Train users on new technologies and software applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize tasks in a fast-paced environment
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional client site visits
- Excellent written and verbal communication skills