Job Description
Join our dynamic IT team at InnovateDC Solutions and kickstart your career in technology! We're seeking passionate entry-level professionals to provide exceptional technical support to our government and private sector clients. This hybrid role offers hands-on experience with cutting-edge systems while making a tangible impact in DC's thriving tech ecosystem. Enjoy comprehensive training, mentorship from senior engineers, and a clear path to specialization in cloud infrastructure or cybersecurity.
Our culture values innovation, collaboration, and continuous learning. As a Junior IT Support Specialist, you'll be part of a diverse team that powers critical systems for major organizations across the nation. We offer competitive benefits, flexible work arrangements, and opportunities for professional growth through our tuition reimbursement program.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues via ticketing systems and remote assistance
- Deploy and configure workstations, laptops, and mobile devices
- Document technical procedures and maintain accurate inventory records
- Collaborate with senior engineers on infrastructure projects
- Conduct system audits and implement security best practices
- Train users on new technologies and software applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on technical support experience preferred
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Windows OS and Microsoft Office Suite
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Valid driver's license for occasional on-site visits