Job Description
Join TechFlow Solutions as a Junior IT Support Specialist and launch your career in Raleigh's thriving tech hub! We're seeking motivated recent graduates to deliver exceptional technical support to our growing client base. You'll gain hands-on experience with enterprise systems while working alongside industry experts in a collaborative environment. This is your opportunity to build foundational skills in network administration, cybersecurity, and cloud technologies while making tangible impact in a dynamic setting.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and perform preventative maintenance
- Assist with cybersecurity protocols and access management
- Train users on new technologies and best practices
Qualifications
- Associate's or Bachelor's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Ability to lift 30lbs and work in varied environments