Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? TechNova Solutions is excited to announce an opening for a Junior IT Support Specialist in Washington, UK. We are a forward-thinking organization dedicated to providing top-tier software solutions, and we are looking for ambitious individuals who are eager to learn and grow within our team.
In this entry-level position, you will be immersed in a supportive environment where your contributions will matter. You will work alongside seasoned engineers to ensure our internal systems run seamlessly, providing crucial support to our staff while developing your own technical expertise.
Why join us?
- Comprehensive training and mentorship programs.
- Career progression opportunities in a rapidly expanding sector.
- Modern office facilities and a collaborative culture.
Responsibilities
- Provide first-line technical support to employees, resolving hardware and software issues via phone and email.
- Assist in the setup, configuration, and maintenance of workstations, laptops, and peripheral devices.
- Monitor system performance and report technical anomalies to the senior IT team.
- Maintain accurate records of all IT incidents, solutions, and procedures in the ticketing system.
- Participate in daily team meetings and contribute to knowledge-sharing sessions.
- Conduct basic orientation sessions for new hires regarding office equipment and software usage.
Qualifications
- GCSEs in Maths and English (Grade C or above) or equivalent Level 2 qualification.
- Enthusiastic about technology with a strong desire to learn and adapt to new systems.
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Excellent communication skills and a customer-centric approach to problem-solving.
- Ability to work independently as well as part of a collaborative team.