Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Jacksonville, FL! We're seeking motivated tech enthusiasts to provide exceptional IT services to our growing client base. This role offers hands-on experience in network administration, cybersecurity, and system troubleshooting. Enjoy competitive benefits, mentorship from industry experts, and clear pathways to career advancement. If you're ready to launch your IT career in a collaborative environment, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Assist with cybersecurity protocols and data protection initiatives
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and create user training materials
- Collaborate with senior engineers on complex technical issues
- Monitor system performance and implement preventive maintenance
- Support cloud infrastructure including AWS/Azure environments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred
- Proficiency in Microsoft Office 365 and cloud applications
- Ability to lift 20 lbs for equipment maintenance
- Valid driver's license required for occasional site visits