Job Description
Join our dynamic team as a Junior IT Support Specialist and launch your career in technology! TechSolutions Houston is seeking enthusiastic entry-level professionals to provide essential technical support to our growing client base. This is an excellent opportunity to gain hands-on experience in network administration, hardware troubleshooting, and customer service in a fast-paced environment. We offer comprehensive training, mentorship, and a clear career path for motivated individuals looking to grow in the IT field.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical issues and resolutions using ticketing systems
- Assist with cybersecurity protocols and system updates
- Train users on new technologies and best practices
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service orientation with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)