Job Description
Join our dynamic team at TechSolutions DC as an entry-level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to deliver exceptional IT services to our government clients. This is your opportunity to launch your career in tech while supporting critical infrastructure in the nation's capital.
We offer comprehensive training, mentorship from senior engineers, and a collaborative environment where your problem-solving skills will shine. Enjoy competitive benefits including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT procedures and maintain accurate asset inventories
- Collaborate with cross-functional teams to resolve system outages
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technology implementations
- Monitor system performance and troubleshoot technical incidents
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Ability to troubleshoot hardware and software issues independently
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional client site visits
- Proactive problem-solving mindset and attention to detail