Job Description
Are you looking to kickstart your career in the technology sector? TechForward Solutions is excited to announce an opening for a Junior IT Support Associate in the heart of Detroit, MI. We are dedicated to fostering talent and do not require prior professional experience. If you are a tech enthusiast with a hunger to learn and grow, we want to meet you.
We offer a comprehensive training program, mentorship from industry experts, and a clear pathway for career advancement. Join a dynamic team where your potential is valued over your past experience.
Responsibilities
- Troubleshoot basic hardware and software issues for office employees.
- Manage and maintain the office network infrastructure and peripherals.
- Assist in the deployment of new devices and software updates.
- Document technical support tickets and resolution steps accurately.
- Collaborate with senior IT staff on internal projects and system upgrades.
- Provide exceptional customer service to internal stakeholders.
- Maintain a clean and organized technical inventory.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Experience: No prior experience required. We are looking for candidates eager to learn.
- Skills: Basic familiarity with computers, Windows/macOS operating systems, and the internet.
- Attributes: Strong problem-solving skills and logical thinking.
- Communication: Excellent verbal and written communication skills.
- Availability: Ability to work full-time, Monday through Friday.