Job Description
Are you looking to launch a career in technology but lack the formal experience? Apex Digital Solutions is currently seeking a motivated Junior IT Support Apprentice to join our dynamic team in London. We are committed to professional development and offer comprehensive on-the-job training to all successful candidates.
This is an excellent opportunity for school leavers or career changers to enter the IT industry. You will work directly with senior engineers to gain hands-on experience in hardware, software, and network troubleshooting. No prior technical knowledge is required—just a willingness to learn and grow.
Responsibilities
- Provide first-level technical support to internal staff via phone, email, and in-person.
- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Learn and implement basic network troubleshooting protocols.
- Maintain accurate records of technical issues and resolutions in the helpdesk system.
- Collaborate with the IT team to deploy new equipment and manage user accounts.
Qualifications
- Eager to learn new technical skills and concepts.
- Basic understanding of computers and how they operate.
- Strong communication skills with a friendly and helpful attitude.
- Reliable internet connection and access to a computer for study.
- GCSEs in Maths and English are a plus but not strictly required.