Job Description
Launch your tech career with our comprehensive paid training program! No prior experience required – we provide all the tools and mentorship you need to succeed. Join our remote-first team based in Austin, TX, and gain hands-on experience in IT support, cloud technologies, and cybersecurity fundamentals. This 12-week program combines live virtual training, real-world project simulations, and dedicated career coaching to transform you into a confident IT professional. Enjoy competitive pay during training and guaranteed full-time placement upon completion. Benefits include health insurance, 401(k) matching, and flexible remote work options.
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Diagnose and resolve hardware/software issues using industry-standard tools
- Document troubleshooting processes and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in cross-functional projects to enhance service delivery
- Maintain compliance with security protocols and best practices
- Complete weekly skill assessments and training modules
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Self-motivated with ability to learn independently
- Comfortable working in remote/virtual environments
- Basic computer literacy and internet proficiency
- Passion for technology and continuous learning
- Authorized to work in the United States