Job Description
We are seeking a motivated and tech-savvy IT Support Specialist to join our rapidly growing team in Virginia Beach, VA. This is an excellent opportunity for recent graduates or individuals looking to start a career in the Information Technology industry. At TechNova Solutions, we value passion, continuous learning, and problem-solving skills.
In this role, you will be the first point of contact for our internal employees and clients, providing top-tier technical support and ensuring our systems run smoothly. You will work alongside experienced mentors in a collaborative environment designed to foster professional growth.
Why Join Us?
- Immediate Start: We are hiring immediately for the right candidate.
- Career Growth: Clear pathways to Senior IT roles and specialized certifications.
- Modern Tools: Work with the latest technology stack in a fast-paced setting.
Responsibilities
- Provide Tier 1 technical support for hardware and software issues via phone, email, and in-person.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Manage and respond to help desk tickets in a timely and professional manner.
- Assist in the setup and maintenance of local area networks (LAN) and Wi-Fi.
- Document technical issues, resolutions, and standard operating procedures.
- Collaborate with the IT team to implement system upgrades and security patches.
- Ensure all IT assets are properly tracked and inventoried.
Qualifications
- High School Diploma or GED is required; Associate’s degree in Information Technology, Computer Science, or related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows 10/11, macOS).
- Familiarity with networking concepts, including IP addresses and DNS.
- Strong analytical thinking and problem-solving abilities.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to learn new software and technologies quickly.
- Willingness to work occasional evenings or weekends during system maintenance windows.