Job Description
Are you a tech enthusiast looking to launch your career in Information Technology? Apex Digital Solutions is seeking a motivated IT Support Specialist to join our rapidly growing team in Colorado Springs. We are looking for individuals who are eager to learn, solve complex problems, and provide top-tier technical support.
As an Entry Level IT professional at Apex, you will work alongside experienced engineers and gain hands-on experience with cutting-edge technology. We value curiosity and a strong work ethic over years of experience. If you are ready to turn your passion for technology into a rewarding career, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from industry experts.
- Opportunity for rapid career advancement.
- Modern office environment with a collaborative team culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including printers, workstations, and operating systems.
- Assist in the deployment, configuration, and maintenance of computer equipment and network peripherals.
- Monitor system performance and ensure high availability of IT services.
- Document technical issues and resolutions in the ticketing system for future reference.
- Conduct basic network diagnostics and assist in user account management.
- Participate in IT projects and help with system upgrades and migrations.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science, IT, or related field preferred.
- Basic understanding of computer hardware components and peripherals.
- Familiarity with Microsoft Windows and Office Suite is highly desirable.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills to interact with non-technical staff.
- Willingness to learn new technologies and obtain relevant IT certifications (we provide support).
- Valid driver's license and ability to travel between office locations (if applicable).